FAQ (Frequently Asked Questions)
Al Mustaqeem is a marketplace that connects you with registered, independent metal fabrication workshops in Saudi Arabia — for custom projects (doors, gates, railings, structures, and more) and ready-made products.
Post your request, receive quotes from nearby Fabricators, choose one, and pay securely through the app. Your payment is held safely until you confirm the work is done.
Yes. Payments are processed through our licensed payment partner and held in escrow — the Fabricator is only paid after you confirm the job is complete, or after 5 business days after the Fabricator marks the job complete if no dispute is raised.
Contact us before confirming completion. We'll review the situation with both you and the Fabricator and help resolve it, including refunds where appropriate.
Yes, a commission of 5% is deducted from the payment before it's released to the Fabricator. This is already reflected in the price you're quoted — there are no hidden add-ons.
Yes, free of charge before a Fabricator has started work. If work has already begun, a partial charge may apply for materials and labor already completed.
The Fabricator is responsible for the quality of their work, as an independent business. Al Mustaqeem reviews disputes and can withhold payment or issue a refund if the work wasn't delivered as agreed.
Yes — Fabricators list fixed-price products in their profile galleries that you can purchase directly, without going through the quote process.
No. Your uploaded files are shared only with the Fabricator working on your request, and they're not permitted to reuse or share your design without your consent.
Reach us via the [Get in Touch] page or email support@almustaqeem.sa.